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Associate Support Analyst, IVEE

Company Name:
Tyler Technologies
Position Objective
Provide customer support by phone and internet for K-12 Financials software products.
Responsibilities
Provides inbound phone, web or email support for customers nationwide.
Provides basic analysis, diagnostics and resolution and take corrective action in order to maintain maximum customer productivity.
Provides technical assistance, direction, support and consulting.
Resolves customer inquiries and issues regarding software products.
Manages multiple customer issues in a fast paced organization and prioritize effectively.
Continually develops product expertise by reviewing new functionality, testing product issues and utilizing internal resources.
Performs other job-related duties and responsibilities as may be assigned from time to time.
Qualifications
BS/BA degree in Accounting/related field or equivalent experience is required.
Exceptional customer service aptitude desired.
Excellent verbal and written communication skills with the ability to effectively work with clients on technical and business issues.
Familiarity with business (financial) terms and principles desired.
Proficiency using computers.
Excellent problem-solving skills.
Must be able to multi-task by fielding client phone calls, resolving client issues of varying urgency, and helping other team members.
Works effectively in a fast-paced, team-based, customer-service-oriented environment.
Posted Date
May 9, 2014
Location: Merrimack, New Hampshire
Posted Date:
To Apply: Requisition Number: 73060027

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